Notice Delivery — Timing of Email, SMS, Postal, Printed, and Manual Notices

For electronic notices (i.e. email and SMS notices that are distributed by Electionbuddy), it depends on when your election is scheduled to start. The notices are sent out as soon as your election reaches its scheduled start time. If your election does not have a chance to sit in a "Ready to Run" stage (i.e. you did not set it up in advance — you set it up and started it all at the same time), the notices will take a few minutes to generate, but will be sent out as soon as they are generated. Otherwise, if your election sits in a "Ready to Run" stage, the notices are generated and queued — queued notices are waiting to be sent out at your election's scheduled start time. Please note that, depending on the load on the Electionbuddy queue, your notices may be slightly delayed in getting sent. Please contact us if you have been waiting over an hour for your notices to be sent out. 

For manual notices distributed by the administrator (i.e. Printed Notices or Create Notices Yourself), it's up to you, the administrator,  as to when the notices will be distributed. You can access access keys and printed notices from the administration area, and download an print them at your convenience.

For postal notices, the notice information takes a minimum of 2 days to be fully printed. Delivery can take 1-5 business days if the addresses are within the continental United States, and will be longer for Canada, Hawaii, Alaska and international addresses. You can delay the sending of postal notices to allow your voters to vote electronically first. The expected delivery date is listed in your voter list and if your voter has a US address, you can track the postcard in the mail. We do not guarantee arrival dates for postal notices as the date is dependent on USPS and other countries' mailing services.

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