When your voters have an Undeliverable status on the voter list, on the Results page, it means an email or SMS notice couldn't be delivered and we received a "bounce-back" message from our email and SMS providers. If the Undeliverable status was due to a voter's contact information being incorrect, you can edit it and ElectionBuddy will resend their notice to the updated contact information.
Important Things to Know
Important things to know about editing a voter's contact information during your vote include:
You can only edit a voter's contact information twice
ElectionBuddy logs all edits to a voter's contact information, which provides you with an audit trail and helps maintain the integrity of your vote
If you have surfaced or downloaded voter access keys, you are unable to update the voter's contact information. For more information please see Surfacing and sharing the voter's access key
Editing a Voter's Contact Information
Open the Voters Tab on the Results page
Select the voter you want to edit, and an Actions menu will open
Choose Edit Voter and the Edit Voter page will open
Update the voter's information in the table cells
Enter a reason for the edit
Validate the new data
Click Update and Exit when ready to submit updates
A new notice will be sent to the voter at the new contact information provided