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Managing the Vote
Surfacing an Access Key
Surfacing an Access Key
Manually provide a voter their voting credentials
Kuldip Gill avatar
Written by Kuldip Gill
Updated over a week ago

This article will bring you step-by-step through the process of surfacing a voter's access key in order to allow them to vote. You would want to do this if your voter has not received their email notice, for example, or if you want to cast a vote on behalf of a voter who cannot access a computer.

To surface and share an access key:

  • Click on the vote's name in your Dashboard to be brought to that vote's "Results" page.

  • Find the associated voter by entering their email address into the search box of the voter list (you can also search by their ballot ID/SMS/Name/Postal address if using those features)

  • Please note, that if the voter has contact information already entered, this information cannot be updated once their key is surfaced.

  • Surface the access key. To surface the access key, check the checkbox associated with the voter whose access key you'd like to surface, and then from the drop-down menu that appears, click on the "Show Access Key" link:

  • Share the access key with the voter by emailing it to them with your own email program, or phoning the voter and sharing the access key - you just want to do this in a confidential manner.

  • Direct them to From there, they will see the screen below, prompting them to enter their access key:

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