Welcome! Your organization has decided to use ElectionBuddy for its upcoming vote. Below are commonly asked questions as well as things that you can do to help prepare for the vote!
Who do I contact with questions or concerns?
Your administrator is the best person to contact with questions or concerns about the vote, the voting process, and the results.
You can find your administrator's contact information:
in your notice
by contacting your organization
If they aren't able to answer your question, our team is happy to help. You can contact us at ElectionBuddy; please include the name of the vote you're trying to vote in.
Please note that ElectionBuddy can't provide information regarding votes that are administered by third parties.
How does ElectionBuddy prevent others from viewing my voting choices?
ElectionBuddy automatically uses SSL security for all votes, with 256-bit encryption - the same used by major banks. This means the connection between your web browser and ElectionBuddy's server is completely secure when you open the ballot, make your choices, and submit your ballot, so no one is able to see your choices while you are voting.
Will my vote be anonymous?
The voter anonymity setting that was selected for your vote determines whether a voter's choices can be linked to a voter and, if so, who is able to access that information as part of the vote results. Depending on the setting that was selected, it may be possible to link a voter's choices to a voter.
Your administrator should be able to tell you which voter anonymity setting is being used and whether your vote is anonymous. If they aren't able to answer your question, our team is happy to help. You can contact us at ElectionBuddy; please include the name of the vote you're trying to vote in.
Do I need an account to vote?
You don't need an ElectionBuddy account to vote! You can access the vote and your ballot using the voting credentials in the notice you received from your election administrator.
What is the notice and how will I get it?
Your administrator will send you a notice containing:
their contact information
vote information, including dates, times, and items being voted on
voting instructions
your voting credentials, which will be one or more of the following:
an access link
access key
password
You'll receive your notice by one or more of the following:
email:
add invitations@mail.electionbuddy.com to your contact list to prevent the email from being identified as spam
the sender might be your organization or ElectionBuddy, depending on your administrator's choices
SMS message
printed - via mail or other methods
communication from your organization (e.g., newsletters, annual statements, invoices, social media, etc.)
What type of computer and software do I need to vote?
To use ElectionBuddy, you'll need:
an active internet connection
a current web browser (e.g., Chrome, Internet Explorer, Microsoft Edge, Firefox); be sure Javascript and cookies are enabled
You can use ElectionBuddy on a variety of devices, including:
desktop computer
laptop
tablet
mobile phone
You don't need additional software, apps, or equipment.
How do I vote with ElectionBuddy?
To access the vote and your ballot:
if you received an access link:
Click on the access link, or copy and paste it into your browser
enter additional voting credentials, if required
if you received an access key:
enter the access key
enter additional voting credentials, if required
To cast your vote:
select your choices for each question on the ballot
follow the prompts from ElectionBuddy to:
review your choices and make any changes
verify your choices
submit your ballot
I didn't receive my notice or voting credentials?
Please contact your administrator if you didn't receive a notice or can't find your voting credentials.
What if I don't have access to a computer or don't want to use ElectionBuddy to vote?
Your organization may be permitting non-electronic methods of voting, like paper ballots or voting over the phone. Please review the notice you received to see if it includes details about voting using non-electronic voting methods.
Your administrator will also know if you can vote using non-electronic voting methods. Please contact them to discuss your situation and see if they have any suggestions for you.
Why isn't my access link working?
Your access link may not be working because:
you've incorrectly entered it into your browser:
confirm the access link has been entered correctly, with no additional or missing characters
the vote you're trying to vote in isn't open:
check your notice to confirm the vote's dates and times
you're using an access link from a previous vote; this is more common if you're participating in a meeting with a series of votes:
confirm you're using a current access link
If you've confirmed your access link is correct, try one of the following options:
refresh your browser page
close down your browser and reopen it
open a different browser (e.g., if you’re using Chrome, try using Internet Explorer, Firefox, Microsoft Edge, etc.)
use an incognito/private browsing window
use a different device (e.g., if you’re using a computer, try a mobile phone or tablet)
Why am I receiving a 404 Error message?
404 errors are usually due to a miscommunication between your web browser and our server. Try using one of the following options to solve the issue:
refresh your browser page
close down your browser and reopen it
open a different browser (e.g., if you’re using Chrome, try using Internet Explorer, Firefox, Microsoft Edge, etc.)
use an incognito/private browsing window
use a different device (e.g., if you’re using a computer, try a mobile phone or tablet)
Why am I seeing a message that I already voted?
You could be seeing this message because:
you're using an access link from a previous vote; this is more common if you're participating in a meeting with a series of votes:
confirm you're using a current access link
the access link may have been shared with another voter who used it to vote before you were able to use it
How do I confirm my vote was received?
You'll see a confirmation message containing a confirmation code on your screen when you submit your ballot:
Please save your confirmation code in your records!
Your confirmation code:
is a unique, 15-character hash
can't be used to identify you or your vote choices, so your anonymity is preserved
can be used to verify your vote:
has been tallied and included in the results
hasn't been tampered with from the time you voted to when the vote results are shared
A list of confirmation codes will be included with the vote's results. You can verify your vote by matching your confirmation code to the list.
Can I change or delete my vote?
Your vote is tallied and included in the results once you submit your ballot. It can't be changed or deleted. Please contact your administrator to discuss your situation and see if they have any suggestions for you.
How or when will I get the results?
Your administrator is responsible for sharing the results with you. Please contact them for information on when and how the results will be shared.
How do I unsubscribe from emails and reminders?
ElectionBuddy will never add you to its mailing lists or send you unsolicited promotional or marketing information.
You're receiving emails and/or SMS notices and reminders because your administrator has included you on the voter list. If you don't want to receive any more information related to your election, please contact your election administrator and request removal from the voter list.
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