Despite an organization's best efforts, there can be times when the contact information an administrator has used for a voter is outdated, or the voter reaches out and provided new information after the notices have already been sent. Incorrect contact information can cause an Undeliverable Voter Status on the Results Page. This means an Email or SMS notice couldn't be delivered and ElectionBuddy received a bounce-back message from our Email and SMS providers.
If the Undeliverable status was due to a voter's contact information being incorrect, you can edit it while the vote is running, and ElectionBuddy will automatically resend the voter's notice to the updated contact information.
Important to Know
Below are a few common items to note when editing a voter's contact information during your running vote.
The notice is automatically re-sent to your voter, with the original Access Key
You can only edit an individual voter's contact information twice
ElectionBuddy logs all edits to a voter's contact information, to provide an audit trail and help maintain the integrity of your vote
Editing a Voter's Contact Information
On the Voters tab of the Results Page
Select the box next to the voter you want to edit, and an Actions menu will open
Choose "Edit Voter" and the Edit Voter page will open
Update the voter's information by clicking on the cells
Enter an "Update Reason" for the edit in the text box
Select the Validate button
Select Update and Exit when ready to submit the updates
The notice will automatically be sent to the voter using the updated information.
For any questions, please send us a chat using our Buddy Messenger in the bottom right of the screen